# eTail West 2026

eTail is a leading eCommerce and omnichannel retail conference where top retail minds meet, collaborate, and learn about current disruptions and future changes in the industry.

Location: Palm Springs, USA  
Event date: February 23 - 26, 2026

##### See you at our next event!

#### Create customers for life with our AI-powered post-purchase platform.

[Learn more](/content/post-purchase-platform/index.html)

## Event summary

We are thrilled to attend [eTail Palm Springs 2026](https://etailwest.wbresearch.com/), held from February 23 to 26, 2026, at the JW Marriott Desert Springs, where eCommerce leaders explore the latest industry innovations.

Beyond sessions, eTail provided networking opportunities to connect with peers, share best practices, and discover new solutions to enhance eCommerce strategies in an evolving market.

Want to meet with us at the event? We will be at **booth #813**, or you can book a meeting with us in advance.

### Roundtable session

**Turning post-purchase into a revenue engine**  
**_Hosted on Monday, February 23rd_**

Post-purchase is one of the most underutilized levers for retention, loyalty, and lifetime value. Yet many retailers still treat shipping, tracking, and returns as transactional moments instead of strategic touchpoints.

In this interactive roundtable, we’ll discuss how brands are transforming post-purchase experiences into powerful engagement channels. Expect an open, peer-driven conversation focused on what’s working, what’s not, and where retailers see the biggest opportunity to shift spend from acquisition to retention.

Attendees will walk away with practical ideas, real-world examples, and fresh perspectives on how post-purchase can become a competitive advantage.

### Event speakers

[Nancy Gurd](/content/people/nancy-gurd/index.html)  
  
Associate Director of Customer Experience, Caraway Home

[Julian Krenge](/content/people/julian-krenge/index.html)  
  
Co-Founder & Chief Product Officer  
Julian is passionate about technology that is functional, seamless and solves real world problems…

## Upcoming events

[Shoptalk Fall 2026](/content/shoptalk-fall-2026/index.html)  
  
Location: Nashville  
Event date: September 29 - October 1, 2026

[eTail Boston 2026](/content/etail-boston-2026/index.html)  
  
Location: Boston, USA  
Event date: August 10 - 12, 2026

[Minneapolis Customer Festival](/content/minneapolis-customer-festival/index.html)  
  
Location: Minneapolis, MN  
Event date: September 1 - 3, 2026

[Barcelona Customer Day](/content/barcelona-customer-day-2026/index.html)  
  
Location: Barcelona, Spain  
Event date: October 14, 2026

## Past events

[Goodbye WISMO](/content/k5-future-retail-conference-2026/index.html)  
  
Location: Berlin (Estrel Congress Center)  
Event date: June 23 - 24, 2026

[DELIVER Europe 2026](/content/deliver-europe-2026/index.html)  
  
Location: Amsterdam  
Event date: June 3 - 4, 2026

[Fashion UNBOXED Munich](/content/event/fashion-unboxed-munich-2026/index.html)  
  
Location: Munich, Germany  
Event date: May 21, 2026

[The Best Retail Brands Aren’t at the Conference](/content/executive-cruise-barcelona-2026-parcellab/index.html)  
  
Location: Barcelona, Spain  
Event date: June 9, 2026.