# The Delivery Conference

The Delivery Conference is where professionals across the retail, eCommerce, and delivery ecosystem come together.

Location: London, UK  
Event date: February 3 - 3, 2026

##### See you at our next event!

#### Create customers for life with our AI-powered post-purchase platform.

[Learn more](/content/post-purchase-platform/index.html)

## Event summary

We are thrilled to attend The Delivery Conference on 3 February 2026, at the Royal Lancaster Hotel in London, where professionals across the retail, eCommerce, and delivery ecosystem come together. We will be at **Stand #15**. Make sure you stop by to chat!

Beyond sessions, The Delivery Conference is helping usher in a new era of AI-powered, data-driven, and customer-led eCommerce logistics.

### Panel session
**Beyond the Box—Returns, Exchanges, and the Post-Purchase Experience**  
**_Time: 14:45-15:30_**  
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.

Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.

**Panel:**
- Clare Bailey – Founder of The Retail Champion
- Aura Hita Losa – Conversational AI Lead at On
- Daniele Thomas – Customer Journeys and Returns Optimisation Manager at New Look
- Tobias Buxhoidt – Founder and CEO at parcelLab

### Event speakers

[Tobias Buxhoidt\

[Tobias Buxhoidt](/content/people/tobias-buxhoidt/index.html) Co-Founder & Chief Executive Officer

As the founder and Chief Executive Officer at parcelLab, Tobi is a thought leader…

## Upcoming events

[Shoptalk Fall 2026\

[Shoptalk Fall 2026](/content/shoptalk-fall-2026/index.html)  
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Event date: September 29 - October 1, 2026

[eTail Boston 2026\

[eTail Boston 2026](/content/etail-boston-2026/index.html)  
Location: Boston, USA  
Event date: August 10 - 12, 2026

[Minneapolis Customer Festival\

[Minneapolis Customer Festival](/content/minneapolis-customer-festival/index.html)  
Location: Minneapolis, MN  
Event date: September 1 - 3, 2026

[Barcelona Customer Day\

[Barcelona Customer Day](/content/barcelona-customer-day-2026/index.html)  
Location: Barcelona, Spain  
Event date: October 14, 2026

## Past events

[Goodbye WISMO\

[Goodbye WISMO](/content/k5-future-retail-conference-2026/index.html)  
Location: Berlin (Estrel Congress Center)  
Event date: June 23 - 24, 2026

[DELIVER Europe 2026\

[DELIVER Europe 2026](/content/deliver-europe-2026/index.html)  
Location: Amsterdam  
Event date: June 3 - 4, 2026

[Fashion UNBOXED Munich\

[Fashion UNBOXED Munich](/content/event/fashion-unboxed-munich-2026/index.html)  
Location: Munich, Germany  
Event date: May 21, 2026

[The Best Retail Brands Aren’t at the Conference\

[The Best Retail Brands Aren’t at the Conference](/content/executive-cruise-barcelona-2026-parcellab/index.html)  
Location: Barcelona, Spain  
Event date: June 9, 2026