London Customer Day

Look forward to an exceptional day where you can meet like-minded individuals, network, and learn.

Location: London, UK
Event date: June 24, 2026

See you at our next event!

Event summary

We’re excited to bring Customer Day back to London!

Join us for an afternoon of inspiration, learning, and meaningful connections with industry peers and parcelLab product experts.

📅 Date: Wednesday 24 June
⏰ Time: 13:00-17:00
🍽 Dinner: Please join us for dinner and an activity after the event
🏠 Venue: The Hoxton, Shoreditch, 81 Great Eastern St, London

Our Customer Days are designed to deliver impact. Discover brand use cases, share best practices, and gain practical insights to enhance your post-purchase customer experience — plus explore our latest innovations at the returning parcelLab Expo with our product experts.

Agenda

The parcelLab Expo is coming to London

Three hands-on stations deep diving into the future of post-purchase.

Returns, done right

• Fraud detection that protects your margins.
• Segmented returns journeys that actually fit your customers, products and goals — not a one-size-fits-all flow

Customer comms, supercharged

• Smart tools to build and maintain branded messages at scale.
• Plus meet our Wismo agent — intelligent self-service that deflects WISMO/R tickets before they land.

Analytics that go the distance

• Granular search
• Chat with your data to get aggregated insights
• Our Premium Analytics feature — build fully custom dashboards around the KPIs that matter to your business.

Join us. Get hands-on. See you in London.

👉 Save your spot and stay tuned for more details.

Your questions, answered

Who should attend Customer Days?
All parcelLab customers are invited. Anyone collaborating with parcelLab is welcome. Since space is limited, we kindly ask for individual registration. The event is not open to parcelLab partners, media, or other service providers.

Can my team attend the event?
You’re welcome to bring members of your team whom you believe would benefit from the event. However, since spots are limited, please ensure each participant registers individually to secure their spot.

Will the event be recorded?
No, the event will not be recorded. We aim to provide our customers with a safe space to exchange and discuss their topics, concerns, and new ideas. Therefore, all discussions and presentations are accessible only to event participants.

How do I register?
Fill out the form above – after registration, you’ll receive a confirmation email with all the important details. We’ll keep you updated on all event developments via email.

How can I become a speaker and share my experiences with other retailers?
If you’re a parcelLab customer willing to share your experiences with other brands and receive feedback, please email us at events@parcelLab.com. We’ll respond within 1-2 business days and do our best to include you in the agenda of this event or our next Customer Day agenda.