parcelLab - Post-Purchase Experience Software
Turn deliveries into loyalty
With parcelLab, every delivery and return becomes a personalized experience that drives customer satisfaction and lifetime value.
Own the entire post-purchase journey
We turn checkout, delivery, and returns into loyalty-building moments.
Every return is an opportunity to re-engage & resell
See returns in action
Keep shoppers connected with timely, branded updates
Explore delivery engagement
Boost cart conversions with delivery promises
Boost my conversions
Benchmark and optimize with real-time analytics
Unlock my insights
Scale CX with autonomous support and optimization
Experience AI in action
Solutions that grow customer lifetime value
From delivery to returns, see how parcelLab reduces costs and unlocks new revenue streams.
20% fewer WISMO calls, saving thousands of support hours
Read more
11% higher retention through exchanges and store credit
Read more
5% higher checkout conversion with delivery promises
Read more
29% higher revenue per email with branded post-purchase messaging
Read more
Proof that post-purchase drives growth
Real brands. Real results. Discover how leaders cut costs, grew revenue, and improved loyalty.
6,427
Man hours saved
“The returns portal, give us an easy solution that informs both our teams & customers of a parcel’s delivery status.”
Silvio Heider
Business Expert Process Management at Conrad
5%
Increased revenue
“With parcelLab we deliver seamless updates that keep customers engaged, driving loyalty and repeat purchases.”
Nick Omerod
Customer & Digital Director at New Look
29%
Revenue growth per email
“parcelLab ensures every touchpoint reflects our brand, reduces frustration, and strengthens trust.”
Jordan Gesky
Senior Customer Experience Manager at True Classic
20%
Decrease in WISMO
“parcelLab helps us scale eCommerce operations, cut costs, and deliver on brand goals.”
Logan Dunn
Head of eCommerce at Wyze
Built for every retail team
Every team wins: empower eCommerce, logistics, service, and marketing to perform better together.
- eCommerce & digital
Boost sales, build loyalty, and drive more repeat purchases. - Operations & Logistics
Improve visibility, cut costs, and manage exceptions. - Customer service
Fewer WISMO/WISMR calls, more time for value support. - Customer experience
Engage customers, reduce frustration and maximize retention. - Marketing
Branded, tailored content that drives upsell & cross-sell.
What’s happening at parcelLab
Featured report
U.S. eCommerce Shipping Experience Study
We analyzed the post-purchase experiences of the top retailers in the U.S. to see what they did well and what they could improve upon. The results may surprise you.
[Read more](/content/research/ecommerce-shipping-experience-study-2025/ "e-commerce shipping experience study 2025"/index.html)
Discover your PPX maturity
See how your post-purchase experience compares and what it takes to level up.
Top-rated platform
With 25+ awards in G2’s 2026 reports, parcelLab is trusted as a leader in post-purchase experience.
Join the parcellab.community
We believe in putting you, our customers, at the heart of everything we do.
0 +
Customers worldwide
0 +
Global Employees
$ 0 m
in Series C Funding