Stockholm Customer Day

Look forward to an exceptional day where you can meet like-minded individuals, network, and learn.

Location: Stockholm, Sweden
Event date: March 26, 2026

See you at our next event!

Event summary

We’re excited to bring Customer Day back to Stockholm!
Join us for a morning of inspiration, learning, and meaningful connections with industry peers and parcelLab product experts.

📅 Date: Thursday 26th March
⏰ Time: 13:00-17:00
🍽 Dinner: Please join us for dinner and an activity after the event
🏠 Venue: Arena Sergel at Malmskillnadsgatan 36, Stockholm

Our Customer Days are designed to deliver impact. Discover brand use cases, share best practices, and gain practical insights to enhance your post-purchase customer experience — plus explore our latest innovations at the returning parcelLab Expo with our product experts.

Agenda

Customer Service

• Live walkthrough of a modern support workflow so you can handle “Where is my order?” inquiries more efficiently
• See how order, shipment, and tracking context are brought into one place so you can reduce manual work
• Look at guided actions for common scenarios like delays or failed delivery attempts so you can ensure more consistent handling
• How to reduce repeat contacts and improve customer confidence through clearer status and next-step guidance
• A quick look at insights and reporting to understand inquiry drivers and identify process improvements

Customer Communications

• Examples of branded post-purchase messages at key moments (dispatch, delay, delivered)
• Triggering communications automatically from shipment events
• Iterating, improving, and reducing inbound contacts through segmentation and A/B testing
• Ways to keep customers informed without the heavy lifting

Returns

• Walkthrough of a self-service returns journey from item selection to next steps
• Configuring eligibility rules and policies to balance CX and operations
• Handling edge cases with approvals and exceptions so you can better manage risk and complexity
• How better returns flows can reduce support load and improve customer outcomes

Logistics

• Spotting delivery exceptions early to prioritize actions
• Drilling into what happened, what it means, and recommended next steps for exceptions
• Turning incidents into structured workflows (e.g., claims) so you can standardize handling and collect evidence
• Using operational insights to reduce escalations and improve customer experiences

Your questions, answered

Who should attend Customer Days?
All parcelLab customers are invited. Anyone collaborating with parcelLab is welcome. Since space is limited, we kindly ask for individual registration. The event is not open to parcelLab partners, media, or other service providers.

Can my team attend the event?
You’re welcome to bring members of your team whom you believe would benefit from the event. However, since spots are limited, please ensure each participant registers individually to secure their spot.

Will the event be recorded?
No, the event will not be recorded. We aim to provide our customers with a safe space to exchange and discuss their topics, concerns, and new ideas. Therefore, all discussions and presentations are accessible only to event participants.

How do I register?
Fill out the form above – after registration, you’ll receive a confirmation email with all the important details. We’ll keep you updated on all event developments via email.

How can I become a speaker and share my experiences with other retailers?
If you’re a parcelLab customer willing to share your experiences with other brands and receive feedback, please email us at events@parcelLab.com. We’ll respond within 1-2 business days and do our best to include you in the agenda of this event or our next Customer Day agenda.