eTail West - parcelLab
eTail West
eTail is a leading eCommerce and omnichannel retail conference where top retail minds meet, collaborate, and learn about current disruptions and future changes in the industry.
Event date: February 24 - 27, 2025
Create customers for life with our AI-powered post-purchase platform.
Series summary
We were thrilled to attend eTail Palm Springs 2025, held from February 24 to 27, 2025, at the JW Marriott Desert Springs, where eCommerce leaders explored the latest industry innovations.
Keynotes, panels, and case studies covered AI-driven commerce, omnichannel engagement, and data-driven growth strategies to stay competitive. Attendees gained insights on optimizing digital experiences and driving long-term success.
Beyond sessions, eTail provided networking opportunities to connect with peers, share best practices, and discover new solutions to enhance eCommerce strategies in an evolving market.
Keynote panel
Revamping returns for a hassle-free customer experience
This keynote panel explored strategies for redesigning return processes to prioritize customer convenience and satisfaction.
Attendees learned
- How brands successfully revamped their return processes to enhance the customer experience
- The implementation of technology-driven solutions for seamless return initiation and tracking
- Optimization of policies and logistics to minimize costs while improving efficiency
- The use of data analytics to understand return trends and refine customer retention strategies
Attendees gained valuable insights into how leading retailers transformed returns from a pain point into a competitive advantage.
Upcoming events
Shoptalk Fall 2026
Location: Nashville
Event date: September 29 - October 1, 2026
eTail Boston 2026
Location: Boston, USA
Event date: August 10 - 12, 2026
Minneapolis Customer Festival
Location: Minneapolis, MN
Event date: September 1 - 3, 2026
Barcelona Customer Day
Location: Barcelona, Spain
Event date: October 14, 2026
Past events
Goodbye WISMO
Location: Berlin (Estrel Congress Center)
Event date: June 23 - 24, 2026
DELIVER Europe 2026
Location: Amsterdam
Event date: June 3 - 4, 2026
Fashion UNBOXED Munich
Location: Munich, Germany
Event date: May 21, 2026
The Best Retail Brands Aren’t at the Conference
Location: Barcelona, Spain
Event date: June 9, 2026